Our Return & Cancellation Policy
Transparent, fair, and hassle-free — every booking, every time.
At NYC Drivers, your satisfaction is our priority. This Return Policy explains how we handle cancellations, refunds, and booking adjustments for all limo bookings. We ensure a transparent and hassle-free experience for every client in New York City.
Booking Cancellations
We allow clients to cancel bookings up to 24 hours before the scheduled ride without any penalty. Cancellations made less than 24 hours in advance may incur a partial fee.
Clients must notify us through our Contact Us page or by calling our support team directly to initiate a cancellation.
Refunds & Adjustments
Refunds are processed within 5–7 business days for eligible canceled bookings. We also handle booking adjustments efficiently — including changes to pickup times or vehicle types — ensuring a smooth and stress-free experience.
Refund timeline: 5–7 business days from the date of cancellation confirmation.
No-Show Policy
If a client does not show up for a scheduled ride without prior notice, the booking fee may be forfeited. We encourage all clients to inform us in advance to avoid fees and to maintain our reliable service standards.
Special Events & Corporate Bookings
For weddings, corporate events, or private occasions, specific cancellation and refund terms may apply. We clearly communicate all applicable terms at the time of booking to ensure expectations are fully aligned before your event.
Contact for Assistance
For any questions about our Return Policy, cancellations, or refunds, our team is always ready to assist you.
Explore More
Learn more about our services and who we are:
External References
For further information on transportation and refund regulations:
Need to cancel or modify a booking? We’re available 24 / 7.